Episode 028
The Branding Test That Built a Billion-Dollar Hotel Empire
On this episode of Suite Success, host Katie Cline is joined by Chris Holdren, a visionary marketing leader whose career has shaped some of the world’s most iconic hospitality and entertainment brands. Most recently, Chris served as EVP Chief Marketing Officer and later Co-President of Caesars Digital, where he helped lead the brand’s foray into the digital gaming world.
Katie and Chris first met during their time at Starwood Hotels & Resorts, where Chris spent 15 years leading digital innovation, loyalty programs, partnerships, and brand strategy during one of the most transformative eras in hospitality. Prior to that, he was with Walt Disney Parks and Resorts Online, helping pioneer the intersection of entertainment and technology.
In this candid conversation, Chris shares how his grandfather’s small motel business sparked a lifelong passion for hospitality, how Starwood’s global culture and spirit of innovation inspired him to stay for more than a decade, and what it was like to help launch game-changing initiatives like Starwood Preferred Guest (SPG), collaborations with Apple and mobile keyless entry. From his early days in digital strategy to navigating major brand integrations and launching Caesars Sportsbook, Chris offers insights on leading through change, building loyalty in a crowded market, and the lasting impact of working with purpose-driven people.
Episode 026
The Power of Saying Yes: How Moving to Bali Changed Everything for this Hotel Exec
On this episode of Suite Success, host Katie Cline chats with Christine Morairty, Vice President of Brand and Marketing at Palisades Hospitality Group. Together, they explore the ever-evolving world of hospitality, branding, and intuitive service. Christine shares her journey from New York to Bali and now, to San Francisco, revealing how a single conversation shifted her entire perspective. She unpacks the power of adaptability—whether in business or personal growth—and explains why the best brands let the market guide their evolution. Christine highlights the importance of mastering the basics before chasing grand concepts, why hotel-quality sleep trumps flashy amenities, and how identifying market gaps can become your biggest advantage. She also shares the boutique hotel brands she keeps an eye on, the balance between feeling at home and feeling transported, and gives a sneak peek into her personal real estate investments in Idaho.
Episode 025
Frits van Paasschen: The CEO Who Transformed Hospitality - And What’s Coming Next
On this episode of Suite Success, host Katie Cline welcomes Frits van Paasschen, the former CEO of Starwood Hotels & Resorts Worldwide. Frits takes us through his fascinating career journey—from his early days as a consultant at Boston Consulting Group and McKinsey, to leadership roles at powerhouse brands like Nike and Disney, and ultimately steering Fortune 500 giants like Coors and Starwood. He shares insights from his best-selling book, The Disruptors' Feast, unpacks what visionaries like Danny Meyer and Arianna Huffington have in common, and explains why being an "information omnivore" is a game-changer (and why you should be one too). His passion for creativity, innovation, and collaboration is both inspiring and actionable. Tune in for a masterclass in leadership, adaptability, and the future of hospitality from one of the industry’s most forward-thinking minds.
Episode 019
An Insider’s Guide to the World’s Most Luxurious Hotels: Oetker Collection’s Simon Neggers on Building a Legacy of Excellence
On this episode of Suite Success, host Katie Cline interviews Simon Neggers, Senior Vice President of Sales, Marketing, and Communications at Oetker Collection. With an impressive background in luxury hospitality, Simon takes us through his inspiring career journey, from working as a butler at the iconic St. Regis New York to now leading sales and marketing for one of the world’s most prestigious hotel companies. Simon shares his unique perspective on the evolving landscape of luxury hospitality, reflecting on his experiences with renowned brands, and offering insights into the high-profile acquisition of Starwood by Marriott. He also delves into the nuances of hospitality across cities like London, New York, and Paris, all places he’s called home. And yes, Simon reveals what it’s really like to be a butler at one of New York’s hottest hotels. Tune in for a conversation about mentorship, the importance of community within luxury hotels, and the key ingredients that make a hotel truly timeless.
Episode 014
Designing Success: Hospitality Design Secrets from Global Marriott VP, Aliya Khan
In this episode of Suite Success, host Katie Cline sits down with Aliya Khan, the Vice President of Global Design Strategies at Marriott International. Aliya shares her journey from originally wanting to be an architect to becoming a leading figure in hospitality design. She discusses the importance of lighting, quality linens, and practical fabrics, amongst many other design trends, in creating memorable hotel experiences. They dive into the design narratives that make each Marriott brand unique and emphasize the significance of making guests feel at home. Aliya's insights and inspiring stories make this episode a must for anyone interested in hospitality and design.
Episode 012
13 Resolutions That Will Change Your Life in 2025, Inspired by the World’s Brightest Minds in Hospitality
On this New Year-inspired episode of Suite Success, host Katie Cline shares her 13 Resolutions for 2025, each inspired by the wisdom of her incredible podcast guests. Whether you're seeking clarity, motivation, or just a little nudge to dream bigger, this episode is packed with actionable insights to help you make 2025 your sweetest year yet.
Here’s what you can expect:
-Stop comparing yourself to others: Wisdom from Crystal Vinisse Thomas on embracing your unique path.
-Own your niche: John Peyton shares the value of doubling down on your superpower.
-Have a vision: Anjali Mehra talks about defining who you want to be and to whom.
-Take action: Holly Rubenstein reminds us to be proactive in creating the life we want.
-Invest wisely: Trey Sarten on focusing resources where they matter most.
-Set big goals: Pam and Chris Daniele share the power of dreaming big.
-Plan core memory trips: Tom Marchant inspires meaningful travel with loved ones.
-Be generous with your time: Giuseppe DeMartino on putting loved ones first.
-Redefine failure: Wil Slickers reframes setbacks as starting points.
-Never let defeat win: Gray Malin on finding inspiration in the lowest moments.
-Embrace Your ‘Mise en Place’: Justine McCleery on creating a foundation of organization.
Plus, the final 2 resolutions come from a sneak peek at two upcoming episodes in 2025.
Episode 010
Hospitality Positive: Former Chief Brand Officer of Leela Palaces on Why Hospitality Is a Calling, Not a Career
On this episode of Suite Success, host Katie Cline chats with Anjali Mehra, a trailblazer in the hospitality industry whose career spans continents, cultures, and some of the world’s most celebrated hotel brands. From her early days in aviation to becoming a branding and communications expert, Anjali shares how her global journey shaped her unique perspective on what makes hospitality truly unforgettable.
Tune in as Anjali dives into the evolving role of sustainability, the power of personalized guest experiences, and how AI can complement—but never replace—the human touch in hospitality. She also reveals why genuine care and heartfelt dedication remain the bedrock of exceptional service, and how these values drive guest loyalty and brand success.
Episode 009
The Secrets Behind the St. Regis Rome: GM Giuseppe De Martino on Legacy, Leadership, and Luxury
On this episode of Suite Success, host Katie Cline welcomes Giuseppe De Martino, General Manager of the iconic St. Regis Rome. Giuseppe shares how his deep-rooted passion for hospitality has shaped the hotel's global reputation, guiding it through a transformative full-scale restoration and navigating the challenges of a global pandemic. Gain insights into his unique management style, which seamlessly blends the rich traditions of luxury hospitality with modern innovations.
Giuseppe also discusses the art of crafting unforgettable experiences that resonate with both guests and locals. Through captivating personal stories from his international career, he reveals the power of authenticity in fostering a thriving and memorable hotel environment.
Episode 006
The Road to Anywhere: Trey Sarten on Communications, Crises and Crafting Iconic Brand Stories
In this episode of Suite Success, host Katie Cline welcomes Trey Sarten, Chief Communications Officer at Anywhere Real Estate, for an inspiring conversation about the art of communication and storytelling. Trey reflects on his remarkable career, from shaping global brand communications at Starwood Hotels & Resorts to leading the ambitious rebranding of Realogy to Anywhere.
Trey explains his approach to corporate communications, revealing the power of authenticity in branding and the strategies behind crafting compelling narratives. He also shares stories from his transformative year-long sabbatical, traveling the world with his partner and capturing their adventures on social media. Whether discussing the nuances of hospitality, managing global crises, or unpacking current real estate trends, Trey’s insights offer valuable lessons for anyone looking to elevate their brand or navigate the complexities of modern communications.
Episode 003
From Consultant to CEO: The Ultimate Guide to Leadership, Branding, and Innovation with John Peyton, CEO of Dine Brands
In this episode of Suite Success, join host Katie Cline as she interviews John Peyton, the CEO of Dine Brands. Explore John’s impressive journey from consulting to leading iconic companies. John shares invaluable lessons on recognizing and leveraging unique skills, the power of branding, and fostering innovation within cross-functional teams. Learn how he used consumer insights to shape beloved brands at Starwood Hotels & Resorts, and discover the secrets behind successful marketing strategies, including viral campaigns. Hear personal anecdotes about the essence of true hospitality and gain tips on public speaking and overcoming introversion to achieve professional growth. This episode is packed with leadership insights, brand-building strategies, and the transformative role of AI in modern business.
Episode 002
From Imposter Syndrome to Industry Leader: How Hyatt’s Crystal Vinisse Thomas Redefines Hospitality
In this episode of Suite Success, host Katie Cline sits down with Crystal Vinisse Thomas, Vice President and Global Brand Leader for Hyatt's luxury and lifestyle brands. Crystal shares her inspiring career journey from Cornell’s hotel school to key roles at Starwood and Apple, which eventually led her to Hyatt. Throughout the conversation, Crystal discusses overcoming imposter syndrome, the cultural adjustments of living abroad, and her insights into brand building and consumer-driven strategies. They explore the significant impact of authenticity in hospitality and how Crystal empowers her team to achieve “NBDB- never been done before” experiences. Join them for an engaging discussion on the future of hospitality and the essential role of community and cross-cultural understanding in both personal and professional growth.
Episode 000
Trailer: Unlocking Hospitality’s Secrets - A Sneak Peek into Suite Success
Ready for a glimpse behind the front desk? In this teaser for Suite Success: Masters of Hospitality, host Katie Cline gives you a taste of what's ahead. Curious about how top hotels and hospitality brands cultivate loyal guests and unforgettable experiences? Katie is here to bring you insider access to the leaders who make it happen. Each episode promises not just stories of success but real strategies you can apply to your own ventures. Whether you’re fine-tuning a current business or dreaming about entering the industry, Katie will guide you through the essential tips and tricks that fuel the world’s best hospitality brands. Get excited for a podcast full of actionable insights designed to help you achieve your own ‘suite’ success!